Shipping policy

hipping Policy

Last updated: [Date]

Thank you for shopping with [Velmora].
This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping
  • Cash on Delivery (if available)
  • Prepaid Orders via UPI / Card / Net Banking

Shipping is available across most locations in India.

International shipping: [Available / Not Available]

2. Order Processing Time

All orders are processed within [1-3 BUSINESS DAYS] after the order is placed.

Orders are not shipped on:

  • Sundays
  • Public holidays
  • National holidays

If we are experiencing high order volume, shipments may be delayed slightly.

3. Delivery Timeframes

Estimated delivery time:

  • Standard Delivery: [7-14 BUSINESS DAYS]
  • Remote locations: [10-18 BUSINESS DAYS]
  • Metro cities: [5-10 BUSINESS DAYS]

Delivery times are estimates and may vary depending on:

  • Location
  • Courier availability
  • Weather conditions
  • Festivals / holidays
  • Unexpected delays

4. Shipping Charges

Shipping charges are calculated as follows:

  • Standard shipping cost: [49rs shipping cost]
  • Free shipping on orders above: [Amount if applicable]
  • COD charges (if any): [Amount]

Shipping charges are shown at checkout before payment.

5. Tracking Information

Once your order is shipped, you will receive:

  • Tracking ID
  • Courier details
  • Tracking link (if available)

Tracking details are sent via:

  • Email
  • SMS / WhatsApp (if applicable)

Please allow [24-48 hours] for tracking to update.

6. Delivery Issues & Delays

Sometimes delivery may be delayed due to:

  • Courier problems
  • Incorrect address
  • Customer unavailable at delivery
  • Natural events
  • High order demand

If your order is delayed beyond [7 days] from the expected delivery time, contact us at:

Email: [velmoraxcustomercare@gmail.com]

We will help resolve the issue as soon as possible.

7. Incorrect Address

Please make sure your address is correct before placing the order.

We are not responsible for delays or failed delivery caused by:

  • Wrong address
  • Incomplete address
  • Incorrect phone number

If you notice a mistake, contact us within [12 hours] of placing the order.

8. International Shipping (Optional)

International shipping: [Available / Not Available]

If available:

  • Delivery time: [10-25 BUSINESS DAYS]
  • Shipping cost: [Amount depends on location]
  • Customs charges (if any) must be paid by the customer

We are not responsible for delays caused by customs.

9. Contact Information

If you have any questions about shipping, contact us:

Store Name: [Velmora]
Email: [velmoraxcustomercare@gmail.com]
Address: [Patna,Bihar,801503]